Terms of Use

These Terms and Conditions describe the rules that govern your use of 21Red’s online casino and sportsbook services for Canadian players. They explain our relationship with you, set out your responsibilities as an account holder, and summarise how we manage promotions, payments and disputes. By using our site you agree to comply with these terms and any additional rules shown in your account.

Account responsibilities

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Do not share access credentials or let others register using your personal details. We may suspend or close accounts where we suspect unauthorised use, fraud, or breach of these terms.

We require users to provide accurate personal information and to keep it up to date. We may request documents to verify identity, address, or source of funds before processing transactions or allowing withdrawals. Accounts that fail verification may have restricted functionality until verification is complete.

Eligibility requirements

Only persons who meet applicable age and location requirements may open an account. You must be of legal gambling age in your province or territory. Access to the platform may be restricted in some provinces; players located in Ontario are reported as ineligible. We do not permit use of VPNs or other tools to bypass geo-restrictions.

Acceptable platform use

Use the site for lawful, personal gambling only. Prohibited conduct includes account abuse, collusion, chip-dumping, attempting to manipulate games, creating multiple accounts to avoid restrictions, and using automated tools or bots. Repeated or serious breaches may lead to account suspension, forfeiture of bonuses, and closure.

General bonus and promotion rules

Promotions are subject to specific terms shown on the promotion page and in your account cashier. Wagering requirements, maximum bet limits, eligible games, and expiry periods vary by offer. Always review the official promotion terms before opting in. We reserve the right to cancel or amend promotions and to refuse bonus abuse or fraud.

Deposits and withdrawals

Deposit and withdrawal methods, minimums, processing times and fees depend on your chosen payment method and location. We require KYC verification before processing withdrawals. Where applicable, withdrawals will normally be returned to the original payment method. Limits and verification checks help prevent fraud and comply with our obligations.

Dispute resolution

If you have a complaint contact our support team and we will investigate. Support can be reached at [email protected]. We aim to acknowledge and resolve issues promptly. If a dispute cannot be resolved with us, you may seek advice from your provincial gambling authority or other appropriate consumer body.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to active account holders. It is your responsibility to review the terms periodically; continued use of the service after changes constitutes acceptance of the updated terms.