Response Time
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. You can reach us through convenient channels including live chat, email or phone for quick help, troubleshooting or to report a problem. We aim for clear, practical assistance and will guide you through verification, payments and account settings. We can also point you to responsible gambling tools and provincial support services. For account-sensitive requests please have your ID ready when contacting support.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat daily; email replies within 24 hours) |
| General enquiries | [email protected] (account and billing) |
| Affiliate enquiries | [email protected] (partnerships) |
| Phone | +1 416 572 8391 (voice support) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents or explanations. Please send your enquiry to [email protected] with a clear subject line and up-to-date contact details, including your full name and phone number. Providing this information helps us respond faster and avoid delays in processing your request.
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team aims to respond to most inquiries within one business day. Simple questions and account updates are typically handled fastest, while more complex issues, such as verification, payment investigations or dispute resolution, may take longer depending on the case. We will keep you informed of progress and provide estimated timelines when a matter requires extra review.
Feedback
We’d love to hear from you, so please share feedback, suggestions or ideas to help improve the site. Every message is read carefully by our team and used to refine features, promotions and overall usability. Your input helps us prioritise updates, fix issues and improve the user experience. We review every submission and aim to respond where possible.