Privacy Policy

Welcome to 21Red’s Privacy Policy. This page explains how we collect, use, and protect the personal information you provide when you register an account, play games, or use our services. We respect your privacy and aim to be clear about what data we hold, why we hold it, and how you can manage it.

Types of data we collect

Personal data

When you create an account or contact us we collect information that identifies you, such as your name, email address, date of birth, postal address, phone number and government ID for verification purposes. We also collect account credentials and any documents you upload to complete identity checks.

Technical data

We collect technical and device information to operate our service, including IP address, browser type, operating system, device identifiers, language settings and log data. This information helps us deliver and maintain the site, enhance security and diagnose issues.

Transactional data

We record payment and transaction details such as deposit and withdrawal amounts, payment method, currency, transaction timestamps and game activity. We keep records of account balances and bonuses where applicable for auditing, anti-fraud and regulatory compliance.

How we use your information

We use collected data to operate your account, process payments, verify your identity, prevent fraud, meet legal and regulatory obligations, and provide customer support. We may also use data to improve site functionality, personalise your experience and send service-related messages. We do not use sensitive personal information for marketing unless you give explicit consent.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, maintain your session, analyse site usage and serve relevant content. You can control cookie settings through your browser, but disabling certain cookies may affect site functionality. Third-party services such as analytics providers may place their own cookies in accordance with their policies.

Data protection practices

We maintain administrative, technical and physical safeguards designed to protect data against unauthorised access, loss or misuse. Access to personal information is limited to employees and service providers who need it to perform their duties. We regularly review security practices and take steps to secure our systems, while recognising that no method of transmission or storage is entirely risk free.

User rights

You have rights over your personal information including the right to access, correct, restrict or delete data, and to object to certain processing. You may also request a copy of your personal data in a commonly used, machine-readable format where applicable. Exercise these rights by contacting us as described below.

Access, correction and deletion

To request access, correction or deletion of your personal information, contact our support team at [email protected]. We will review and respond to requests in accordance with applicable privacy requirements. For identity-sensitive requests we may need additional verification to protect your account.

Information sharing and third parties

We share information with trusted service providers who support our operations, including payment processors, identity-verification vendors, analytics suppliers and customer support partners. We may also disclose information to comply with legal obligations or to protect our rights. Where necessary, we require third parties to protect personal information in line with this policy.

Privacy policy updates

We may update this policy from time to time. When changes are made we will publish the revised policy on this page and indicate the date of the latest update. Please review the policy periodically to stay informed about how we handle your personal information.