Responsible Gambling Policy

At 21Red we take player safety seriously. We want you to enjoy gaming in a controlled way, so we provide clear tools and guidance to help you stay in control. This page explains the protections we offer, how to use them, signs of risky behaviour, and where to find professional help in Canada.

Player protection principles

We follow a simple approach: prevent harm, promote safe play, and respond quickly if concerns arise. We encourage responsible use of account controls, regular self-checks, and prompt contact with support if you or someone you know needs help. Our team is trained to assist with account restrictions and referrals to specialist services.

Activity-control tools

You can manage your play directly from your account. Tools are easy to set up and can be changed from your profile, but some changes may take effect after a short delay to help prevent impulsive adjustments.

Deposit limits

Set daily, weekly or monthly deposit caps to control how much you add to your account. Typical ranges available include CA$10 up to CA$5,000 per day, but you can choose limits that suit your budget. Limits apply across payment methods linked to your account.

Loss limits

Loss limits let you cap how much net loss you accept over a period. Choose an amount for daily, weekly or monthly intervals to reduce the risk of chasing losses. If you reach a loss limit, further play will be restricted until the period resets or you reduce your play responsibly.

Time limits and session controls

Use session timers and reality checks to manage play time. You can opt for short breaks, timed sessions, or automatic log-outs after a set period. Regular breaks are a practical way to keep play balanced with other activities.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you lock your account for a chosen period. Options typically include short-term cooling-off periods and longer exclusions up to permanent closure. During self-exclusion you will not be able to access the account and promotional contact will be paused.

Signs of problematic behaviour

Watch for warning signs such as changes in sleep or work, spending more than planned, chasing losses, hiding gambling activity, or neglecting responsibilities. If you notice these patterns in yourself or someone else, act early and use the available account controls.

Tips for staying in control

Set a budget before you play, use deposit and loss limits, take regular breaks, avoid gambling when stressed or tired, and never borrow to fund play. Review your account history regularly to track time and spend.

Professional help and support organisations

If you need specialist support, contact your provincial problem-gambling service or a national organisation. Examples include local helplines and international services such as Gambling Therapy and Gamblers Anonymous. For immediate assistance or to discuss account limits, contact our support team through the Help section in your account.